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Reimbursement policy

For detailed information, you can contact us by phone or mail to us:

We only receive payment information only after a maximum of 3 days notice the sender that you have received the goods => Then we will review and evaluate the reason for the return and information directly to the customer. .

Customer needs to provide: Full name, Phone number, address, Mail

Working time: 7 days

The refund method applies only to the goods sent to the customer:

1. Cash against our fault completely (processing time up to 20 days after confirmation)

2. Conversion to other products for other reasons (Processing time up to 10 days after confirmation)

Note: You will pay 100% return shipping to us for cases 2 and 70% with the first case.

Sura Shop
Sura Shop